Who we are
Forma Studio is a trade name of FIZZY PEPPER, LDA (NIF 518389944), Av. Marquês de Pombal 522, Armazém 35, 2715-011 Pêro Pinheiro (Sintra), Portugal. We are the controller of the personal data described here. Contact for anything about your data: orders@formastudio.pt.
What this website collects
Nothing by itself. The site has no forms, no accounts, no advertising or tracking cookies and no analytics that identify you. Our web host keeps standard technical server logs (IP address, time, page requested) for security, for a short period.
What you send us
When you contact us by WhatsApp, email or Instagram we receive what you choose to send: your name, phone number or email, company, and project information such as drawings, photos, the site address and deadlines. Drawings and project files may contain information about your client; please share only what is needed for the quote.
Why we use it, and on what legal basis
To reply, prepare a sketch and a quote, and take the steps you ask for before a contract (GDPR art. 6(1)(b)). To carry out the order: production, delivery, installation and after-sales (art. 6(1)(b)). To issue invoices and keep accounting records required by Portuguese law (art. 6(1)(c)). To photograph finished projects and show them on our website and Instagram, crediting the designer — only with the client's permission (art. 6(1)(a) consent, or our legitimate interest under art. 6(1)(f) for the designer's professional credit). We do not sell your data and do not send newsletters.
Who else processes it
Services we use to talk to you and run the business: WhatsApp and Instagram (Meta Platforms Ireland), email (Google Workspace), our website host, and our certified accountant. Meta and Google may process data outside the EU under the EU–US Data Privacy Framework or the European Commission's standard contractual clauses.
How long we keep it
Enquiries that do not become an order: up to 2 years after our last contact. Orders, contracts and invoices: 10 years, as required by Portuguese tax law. Project photos published with permission: until you or the client ask us to remove them.
Your rights
You can ask us for access to your data, correction, deletion, restriction, portability, or object to its use — write to orders@formastudio.pt. Where we rely on consent, you can withdraw it at any time. You can also complain to the Portuguese data protection authority, CNPD (www.cnpd.pt).
Consumer disputes (RAL)
If you are a consumer and a dispute with us is not resolved, you can turn to a consumer alternative dispute resolution entity: Centro de Arbitragem de Conflitos de Consumo de Lisboa (Rua dos Douradores 108–116, 1100-207 Lisboa · +351 218 807 030 · www.centroarbitragemlisboa.pt) or CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt). More information: Portal do Consumidor, www.consumidor.pt (Lei n.º 144/2015). You can also file a complaint in the Livro de Reclamações Eletrónico.
Links to other sites
Links to WhatsApp, Instagram and the Livro de Reclamações open services with their own privacy policies.
Changes
We will update this page if anything changes. Last updated: 30 October 2026.